NJ Transit has announced that its mobile app and online ticketing system are now back up and running after experiencing outages during the Tuesday morning commute. Commuters trying to use the app were met with error messages such as “data load failed” and “server connection timeout.” By 8 a.m., all bus and train lines on NJ Transit’s website were displaying an “alert” status, even though most did not have specific alert information. Just minutes before, most or all lines were listed as running on time.
A spokesperson for NJ Transit mentioned around 8:45 a.m. that service was in the process of being restored. The evening prior to the outages, the X feed on NJ Transit’s website unveiled a new update to the mobile app that color-coded trains heading towards Hoboken and New York City in the “DepartureVision” view. However, there was no clarification from the spokesperson on whether the issues experienced on Tuesday morning were somehow linked to this update.
Commuters using NJ Transit have faced a challenging summer filled with delays and service cancellations due to ongoing infrastructure problems. NJ Transit and Amtrak, the owner of the rails used by NJ Transit north of Trenton, have been pointing fingers at each other for these issues. Despite the blame game, both agencies have stated that they are collaborating on increased inspections and better coordination to improve service reliability.
This article has been updated to reflect the current status of service on NJ Transit.
